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Sniff out the answers to our most commonly asked questions below.
Pet food
We partner with the top premium and trusted pet food brands including Acana, Orijen, Forza, Stella & Chewy's, Primal, and more. We carefully curate brands that prioritize real nutrition and quality ingredients. If you're looking for a specific brand, just let us know and we'll check availability or recommend a comparable alternative.
When you create your account, we ask questions about your pet's age, size, health concerns, and dietary preferences. Our team reviews this information and recommends the best formula from our trusted brands. We're also happy to chat via phone or email if you want personalized guidance.
Absolutely! Many of our customers have both dogs and cats (or multiples of each). You can set up separate delivery schedules for each pet, and we'll make sure each one gets exactly what they need.
We carry several brands with specialized formulas for allergies and sensitivities, including limited ingredient diets, grain-free options, and novel protein formulas. Let us know what your pet needs, and we'll recommend the right brands and formulas to support their health.
First, if your pet is experiencing a medical emergency, please contact your veterinarian or emergency animal hospital immediately. Your pet's health and safety are the top priority.
Important to know: We source our products from established, trusted premium brands—we do not manufacture any of the food ourselves. While the brands we carry have strong reputations for quality and safety, individual pets can have reactions to food for various reasons, including sensitivities, allergies, or underlying health conditions that may not have been previously known.
If your pet has a reaction to food:
- See your veterinarian — A vet can determine the actual cause of the issue and recommend the best course of action for your pet's health.
- Contact the brand directly — If you believe there's a quality or safety issue with the product itself (not your pet's individual sensitivity), reach out to the manufacturer. They have detailed quality control information and can investigate any concerns about their product.
- Let us know — We'd like to hear about your experience. While we're not liable for medical issues or emergencies related to the food, we want to support you in finding the right nutrition for your pet. We can help you switch to a different formula or brand that may work better.
Please note: Any medical claims, warranties, or liability related to the food products themselves rest with the individual manufacturers. We recommend discussing any dietary changes or health concerns with your veterinarian before starting a new food.
Deliveries
Yes! We offer completely free delivery throughout Miami-Dade and Broward Counties. There is a minimum order requirement of $50, but no delivery fees and no hidden charges. You get premium brands at competitive prices delivered straight to your door.
We deliver throughout Miami-Dade and Broward Counties, including Miami, Fort Lauderdale, Coral Springs, Pembroke Pines, Doral, Brickell, Wynwood, and surrounding areas. If you're unsure whether your specific address is covered, just enter your zip code on our website or contact us directly.
You control the schedule. Whether you want weekly, bi-weekly, or monthly deliveries, we work around your needs. You can adjust your delivery frequency, pause anytime, or skip a delivery—no penalties, no questions asked.
Absolutely. You can update quantities, swap brands, or change your delivery date up to 48 hours before your scheduled delivery. Our team makes it easy through your online account or a quick phone call.
You'll receive an email or text notification 24 hours before your scheduled delivery, along with an estimated delivery window.
You can provide delivery instructions (leave at door, side gate, patio, etc.) in your account. You can also reschedule delivery or arrange a specific time that works for you. We're flexible and work with your schedule.
Currently, we offer free delivery only in Miami-Dade and Broward Counties. If you're outside these areas, contact us directly to discuss delivery options and pricing. We're always exploring ways to expand our service area.
Pricing & discounts
Yes. We work directly with distributors and premium brands to offer competitive pricing—often better than specialty pet stores. Plus, with free delivery in Miami-Dade and Broward, you're saving time and money compared to store shopping.
We offer competitive pricing on all orders, and regular customers enjoy the convenience of scheduled deliveries. We also run periodic promotions and loyalty rewards for our repeat customers. Sign up for our email list to stay informed about special offers.
We accept all major credit cards, debit cards, and digital payment options (Apple Pay, Google Pay). Your payment information is secure and encrypted.
We reward loyalty! Refer a friend and both of you receive 20% off your next order. It's our way of saying thanks for spreading the love about Pawpular.
Customer satisfaction
Yes, anytime, with no penalties or cancellation fees. You can pause for a month, cancel entirely, or adjust your schedule whenever you need to. We want your business, but we also know that life changes.
If your pet doesn't do well on a food or you're not happy with the product, let us know and we'll work with you to find a better alternative or provide a credit toward your next order. Your pet's health and your satisfaction matter most.